Data Controller
The controller of personal data is:
Madame Savons
Legal form: [sole proprietorship / LLC]
Registered office: [full address], 1410 Waterloo, Belgium
Business number (BCE): [BCE number]
VAT number: [VAT number]
Email address: [contact email address]
Madame Savons determines the purposes and means of processing personal data and acts as the data controller in accordance with Regulation (EU) 2016/679 (GDPR) and Belgian data protection law.
Data collected
As part of its e-commerce activities, Madame Savons may collect the following categories of personal data:
Identification information
- First and last name
- Email address
- Phone number
Order, billing, and shipping information
- Mailing address
- Order details (products, quantities, amounts)
- Order History
Madame Savons never stores banking information; it is processed exclusively by secure payment service providers.
Technical and navigation data
- IP address
- Browser type and operating system
- Pages viewed
- Date and duration of the visit
Data provided voluntarily
- Information provided via contact forms
- Details of the conversation with customer service
Data is collected in a lawful, fair, and transparent manner, and only when necessary for the intended purpose.
Purposes of processing
Personal data is processed on the legal grounds set forth in Article 6 of the GDPR for the following purposes:
Performance of the Contract
- Order Management
- Billing and Payment
- Product Delivery
- After-Sales Service Management
Legitimate interest
- Website improvements
- Statistical Analysis of Visitor Traffic
- Fraud Prevention
Consent
- Sending newsletters
- Marketing communications and promotional offers
Consent may be withdrawn at any time without affecting the lawfulness of previous processing.
Legal Requirements
- Retention of accounting records
- Compliance with Belgian tax and administrative obligations
Data Security
Madame Savons implements appropriate technical and organizational measures to ensure a level of security commensurate with the risk, including:
- Access to data is restricted to authorized personnel only
- Secure data hosting
- Use of an SSL/TLS protocol for online transactions
- Protection against unauthorized access, loss, alteration, or disclosure
Data processors provide sufficient guarantees regarding security and compliance with the GDPR.
Shelf life
Personal data is retained for no longer than is strictly necessary for the purposes for which it was collected:
- Order data, invoices, and accounting records: 7 years, in accordance with Belgian tax requirements
- Customer data for contractual purposes: duration of the contractual relationship + 10 years (statute of limitations)
- Marketing data (newsletter): until consent is withdrawn
- Data from contact forms: up to 2 years after the last interaction
- Browsing data and analytics cookies: up to 13 months
Once these time limits have expired, the data is deleted or anonymized.
Your rights
In accordance with the GDPR, you have the following rights:
- Right of access: obtain confirmation that your data is being processed
- Right to rectification: correcting inaccurate data
- Right to erasure: Requesting the deletion of your data
- Right to restriction of processing
- Right to data portability
- Right to object, particularly to direct marketing
- Right to withdraw your consent at any time
To exercise these rights, please send an email to:
📧 [contact email address]
In the event of a dispute, you may file a complaint with:
Data Protection Authority (DPA)
https://www.autoriteprotectiondonnees.be
Cookies
The Madame Savons website uses cookies to:
- Ensure the smooth operation of the website
- Measuring Audience and Performance
- Improve the user experience
- Offer personalized content (with consent)
On your first visit, a cookie banner allows you to accept, decline, or customize non-essential cookies.
You can also configure your browser to manage cookies.
Contact
If you have any questions regarding this privacy policy or the processing of your personal data, please contact:
Ms. Savons
Address: [full address], 1410 Waterloo, Belgium
Email: [email address]
Phone: [number]